FAQS
General Questions
Serendipity is a contemporary art gallery based in Karachi, Pakistan, showcasing original artworks by emerging and established artists. We curate exhibitions and collections to introduce their works to collectors both locally and internationally.
Yes, our gallery is located in Karachi. You can book a visit to see our current exhibition or schedule a viewing with a dedicated art advisor to see specific works in person.
Yes, your favorite artists can create one-of-a-kind pieces tailored for you and your space. Connect with an art advisor at cs@serendipitylives.com to get started. They can also assist if you are looking for large-scale installations, sculptures, or murals.
Since Serendipity represents artists directly, artworks are artist originals and authentic.
Follow artists to ensure that you receive previews and updates about those artists. You can see the artists you currently follow by logging in and visiting Followed Artists.
Orders and Payment
Serendipity features curated high-caliber works of art, all available for immediate purchase online. Simply add artwork to your cart, select your shipping method, and check out. You can also include special requests, such as expedited processing, specialty framing, or gift options at checkout.
Yes. During checkout, you can select to pay by check, bank wire, or Artwork will be reserved for 15 days while payment is being processed. If you are a company that needs more time for A/P, email cs@serendipitylives.com.
Serendipity provides complimentary art advisory. Your dedicated art advisor will curate artwork options for your space and help you find the perfect pieces for your project, regardless of if you’re looking for 1 new piece or 100. Your advisor will also coordinate framing, delivery, and installation as needed.
Paying through Affirm
Choose your new artwork and add the piece(s) to your cart. During checkout, under “Payment Method” select “Alternative payment methods”. On the next screen, select “Affirm – Pay Over Time” as your payment method. You will be prompted to finish placing your order with Affirm. Once you’ve selected your plan and provided your information, your order will be complete.
Affirm customers must:
- Be a resident of Pakistan.
- Be at least 18 years old.
- Have a valid CNIC number.
- Own a phone number that receives SMS.
- Your Affirm account is created using your name, email, mobile phone number, birthday, and the last 4 digits of your CNIC. This combination helps Affirm verify and protect your identity.
Yes, protecting your personal information is very important to Affirm. Affirm encrypts sensitive data including CNIC numbers. Affirm also maintains physical, electronic, and procedural safeguards to protect your information. Affirm does not sell or rent your information to anyone.
Framing
Framing varies from piece to piece. You can find framing information for an artwork on the artwork page under “Framing”. Our custom framing includes high-quality materials such as UV-protective plexiglas and spacer to prevent artwork from touching the plexiglas (if applicable). To learn more about framing options and details, visit our Framing page. Artwork and framed dimensions may vary by up to 2″ on the width or the height. For speciality framing, click Special Requests at check-out and our team will be in touch to coordinate.
Shipping
Small, medium, and large artworks are packed individually and shipped via local couriers. Shipping rates are calculated based on the shipping address and an artwork’s dimensions, weight, and value.
Oversized artworks (larger than 145 x 105 x 7 cm) are shipped white-glove. To receive a quote,
Small, medium, and large artworks are packed individually and shipped via local couriers. Shipping rates are calculated based on the shipping address and an artwork’s dimensions, weight, and value.
Oversized artworks (larger than 145 x 105 x 7 cm) are shipped white-glove. To receive a quote,
Yes, artwork can be picked up at no cost from our gallery Workshop.
Delivery & Installation
Yes, we are happy to coordinate with local installers. Select the “Special Requests” option during checkout and note that you would like artwork installation.
Returns
All sales are final.
While issues are rare, if your artwork has been damaged or lost in transit, we will work to resolve the situation with you. If the packaging is damaged upon arrival, please photograph the box before opening, as well as the artwork inside and any damage, and email cs@serendipitylives.com within 5 days of receiving the artwork. Images are necessary for filing claims with shippers. If return shipping is required, please retain the original packaging. Requests submitted after 5 days or without photos of the artwork and packaging may not be eligible for a refund.
Trade Program
Yes! We are eager to assist trade professionals with art sourcing for a wide range of projects. Learn more about how we collaborate with trade professionals here, and sign up for an account here to take advantage of our Trade Program.
Just sign-up an buy.!
Yes! Feel free to introduce your clients to your dedicated Serendipity Art Advisor, and they will be well taken care of. Not sure who your dedicated art advisor is? Email cs@serendipitylives.com for assistance.